Retain Workforce with Cross Training

By Amy DeGeer Roten

Right now, businesses are struggling with workforce retention. Many business owners faced this issue before COVID, and COVID has made it worse.

Pre-COVID Workforce Retention 

Pre COVID, the challenge around workforce retention, at least in Midland, was in large part due to two issues: 1) full employment, and 2) the skills gap. Simply stated, full employment is when unemployment falls below 4%, which means that pretty much everyone who wants to work is working. The skills gap is defined by the Brookings Institute as, “a fundamental mismatch between the skills that employers rely upon in their employees, and the skills that job seekers possess.” The skills gap is a known issue addressed by many organizations, including the State of Michigan. 

The Coronavirus response to the pandemic has added layers of complexity and complication to the workforce attraction and retention struggle, making it much more than full employment and skills gap issues.

COVID and the COVID Response

Workforce retention challenges have increased due to COVID-19. Many employers claim no one wants to work anymore. Fear of COVID increased unemployment benefits, multiple Federal stimulus packages are just a few reasons for that. An article on NPR concluded:

“The problem is that a lot of those openings are in industries that require in-person work, like construction, delivery services, or warehousing — exactly the types of jobs now being shunned by many Americans in the midst of a fearful pandemic.”

A Detroit Free Press article stated published last January stated:

“Employment plummeted during the coronavirus pandemic that began in March, but due mostly to $1,200 federal stimulus checks and $600 per week federal supplements to state unemployment insurance checks, personal income and retail spending rose.”

What Employers Can Do

There are many benefits of cross-training your employees – one of which is increased engagement and retention. It may not solve all your workforce retention or shortage issues, but it can ease some of the secondary challenges you’re facing, such as productivity and operational costs.

The BizLibrary.com article,  Cross Training Employees explains the pros and cons of cross-training. It offers some cross-training programs and a free e-book on how to cross-train effectively and identify skills gaps.

The MBA supports business workforce and talent issues with our talent programs and initiatives. Contact Emily Lyons at elyons@mbami.org for more information.

For more resources on workforce cross-training, email mba@mbami.org

 

 

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